This Return & Refund Policy applies to all purchases made through norabellebag.shop (the “Site”). By placing an order on this Site, you agree to the terms outlined in this policy.
We are committed to providing high-quality women’s bags and a fair, transparent return and refund process. Please read this policy carefully before making a purchase to fully understand your rights and responsibilities.
1. Purpose of This Policy
The purpose of this Return & Refund Policy is to clearly explain:
- When returns or refunds may be requested
- Which items are eligible or ineligible
- The conditions under which returns are accepted
- How refunds are processed
- The responsibilities of both the customer and the Site
This policy is designed to protect both customers and norabellebag.shop while ensuring a consistent and reasonable resolution process.
2. General Return Eligibility
We accept return or refund requests only under the conditions described in this policy.
To be considered for a return or refund:
- The request must comply with the timeframes specified in this policy
- The item must meet the return condition requirements
- The request must be submitted by contacting us via email
Returns or refunds that do not meet the conditions below may be refused.
3. Return Request Timeframe
Customers must submit a return or refund request within a reasonable time after receiving the product.
The return eligibility period begins from the date the customer receives the order, as confirmed by delivery tracking or other reasonable evidence.
Requests submitted outside the applicable return window may not be accepted.
4. Condition of Returned Items
To be eligible for return, items must meet all of the following conditions:
- The item must be unused
- The item must not show signs of wear, damage, or alteration
- The item must be returned in its original condition
- All original packaging, tags, and accessories (if any) must be included
Items that do not meet these conditions may be rejected or may qualify only for partial refund at our discretion.
5. Non-Returnable Items
The following items are not eligible for return or refund, except where required by applicable law:
- Items damaged due to misuse, negligence, or improper handling
- Items showing clear signs of wear or use
- Items returned without original packaging or components
- Items returned without prior approval
This list is not exhaustive and may be expanded based on specific circumstances.
6. How to Request a Return or Refund
To initiate a return or refund request, customers must contact us by email.
Contact Email
Your request should include:
- Your order number
- A clear explanation of the reason for the request
- Relevant photos or evidence if the item is defective or damaged
Failure to provide sufficient information may delay or prevent processing of your request.
7. Return Authorization
All returns require prior authorization.
- Do not send items back without contacting us first
- Unauthorized returns may be rejected or returned to the sender
- Authorization does not guarantee approval; items must still meet return conditions
8. Return Shipping Responsibility
Unless otherwise required by law:
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We are not responsible for lost or damaged return shipments
Customers are strongly advised to use a trackable shipping method when returning items.
9. Inspection of Returned Items
Once a returned item is received, it will be inspected to determine eligibility.
The inspection process includes:
- Verifying the condition of the item
- Checking for signs of use or damage
- Confirming completeness of packaging and components
Inspection results are final and binding.
10. Refund Approval and Processing
If a return is approved:
- Refunds will be processed using the original payment method whenever possible
- Refund amounts may exclude original shipping fees
- Processing times may vary depending on payment provider
Refunds are issued only after the returned item passes inspection.
11. Partial Refunds
In certain cases, partial refunds may be issued, including but not limited to:
- Items returned in non-original condition
- Missing accessories or packaging
- Minor signs of use
The refund amount is determined at our discretion based on the item’s condition.
12. Refund Processing Time
Once approved, refunds are processed within a reasonable timeframe.
Please note:
- Processing times vary by payment method
- Banks or payment providers may require additional time to post funds
- We are not responsible for delays caused by third-party payment processors
13. Order Cancellations
Orders may be canceled only before shipment.
Once an order has been shipped, it cannot be canceled and must follow the return process if eligible.
Cancellation requests should be submitted immediately via email.
14. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us as soon as possible
- Provide clear photos or evidence of the issue
- Do not use the item
We will review the claim and determine the appropriate resolution, which may include replacement, refund, or other remedy.
15. Incorrect Items
If you receive an incorrect item:
- Notify us promptly
- Provide order details and photos
We will investigate and provide instructions for resolution.
16. Exchanges
Exchanges are not guaranteed and are subject to availability.
Customers must contact us before requesting an exchange.
17. Refused or Undeliverable Shipments
Orders that are refused or returned due to incorrect address information or failure to receive delivery may not qualify for a refund.
Additional shipping or handling fees may apply.
18. Fraud Prevention
We reserve the right to refuse returns or refunds if fraud, abuse, or suspicious activity is suspected.
This includes excessive return requests or inconsistent claims.
19. Chargebacks and Payment Disputes
Customers are encouraged to contact us before initiating chargebacks or disputes.
Unauthorized chargebacks may result in account restrictions or refusal of future orders.
20. Customer Responsibilities
Customers are responsible for:
- Providing accurate order and shipping information
- Following return instructions
- Ensuring returned items are properly packaged
Failure to meet these responsibilities may affect eligibility.
21. Limitation of Liability
To the maximum extent permitted by law, norabellebag.shop shall not be liable for:
- Indirect or incidental damages
- Loss resulting from improper use of products
- Delays caused by shipping providers
22. Compliance With Applicable Laws
This policy complies with generally accepted consumer protection principles.
Nothing in this policy limits rights that cannot be waived under applicable law.
23. Modifications to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time.
Changes take effect immediately upon posting on the Site.
24. Language and Interpretation
This policy is written in English. In the event of interpretation issues, the English version shall prevail.
25. Entire Agreement
This Return & Refund Policy constitutes the entire agreement regarding returns and refunds between the customer and norabellebag.shop.
26. Contact Information
For all return, refund, or policy-related inquiries, please contact:
Email: mohe4t5@163.com
Website: https://norabellebag.shop
27. Acknowledgment
By placing an order on norabellebag.shop, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy in full.